Phone conversations that understand, resolve and learn.
Autonomous voice agents trained with applied commercial methodology to answer, qualify, and schedule appointments 24/7 under your business standards and guidelines.
Elena handles our official 24/7 line: answers plan inquiries, guides on pricing, and manages your contact in real time.
VOIZ refines your service with every conversation
Three tiers of continuous analysis to elevate your agent quality while safeguarding your data:
Conversational quality
Structure, tone, and objection resolution. Accurate qualification and escalation to a human agent upon request.
Commercial depth
Applied frameworks (SPIN, Cialdini, Sandler) to identify real customer pain points and deliver verified facts.
Aggregated market patterns
Irreversibly anonymized industry trends and objections (N3, DPA Clause 6.3 and GDPR Recital 26) to elevate baseline performance.
We analyze whether the agent listened before offering alternatives, resolved queries accurately, and escalated to a human when requested.
Your business rules, pricing, and catalog operate under technical guardrails designed to constrain answers strictly to your knowledge base. Every change is logged with rollback capability across versions.
Test the agent across industries and languages
Select your industry and switch languages to experience pronunciation, intonation, and response cadence in simulated customer scenarios:
4 operational frictions limiting phone customer service
Delivering consistent phone support quality requires overcoming these structural barriers:
After-hours calls
Evenings, nights, and weekends concentrate significant demand. If no one answers, the customer moves to the next option.
Language barriers
Inability to communicate naturally in the caller's native language stalls key business opportunities.
Scaling costs
Staffing 24/7 shifts or seasonal peaks with fixed personnel inflates overhead and risks service inconsistency.
Unrefined automation
Rigid phone menus that rush callers without empathy and fail to escalate to human staff in time.
Conversation is not a script. It is a decision engine.
Continuous assessment of 5 key signals to modulate pace and converse with rigor:
• Truth before conversion: Answers strictly anchored in verified data.
• One question per turn: Smooth, structured exchanges without overwhelming the caller.
• Never push after a "No": Absolute respect for caller autonomy.
SIGNALS ANALYZED IN REAL TIME:
If the caller already stated their budget or dates, the agent does not ask again; it proceeds straight to schedule availability.
Your conversations, your rules, your complete control
Privacy is the foundation of our engineering architecture:
Audio recording disabled by default
Persistent audio recording is turned off by default. Audio is processed in real time solely for transcription and voice service delivery, with no persistent call recording created or stored.
Two levels of data protection
Personal identifier de-identification during internal analysis and de-identification/aggregation protocol (N3) to extract statistical industry trends, unlinking information from your company identity under GDPR Recital 26.
Independent data environments
Transcripts and leads are routed in isolation to your own repositories (Google Sheets or Email on base plans) or via databases with strict isolation policies (Row Level Security on Pro & Enterprise Plans), preventing cross-company access.
Versioning and internal rollback
Change history managed by VOIZ.ES. Should any conversational anomaly occur, our engineering team can swiftly revert to a prior stable release.
Rigorous brand control
Responses strictly bounded to your verified knowledge base without ungrounded improvisation.
European regulatory compliance
Full compliance with GDPR (signed DPA) and EU AI Act (Regulation (EU) 2024/1689, Art. 50).
Phone capacity tailored to your operations
Choose your operational tier based on volume, booking workflows, and integrations. No lock-in and guaranteed spend cap control.
Answering & Qualification
For boutique firms, local businesses, and SMBs seeking 24/7 call coverage and prompt escalation.
- ✓ Up to 2 concurrent calls
- ✓ Configurable human agent escalation mechanism
- ✓ Automatic personal data de-identification
- ✓ Leads delivered to Email & Google Sheets
- ✓ Baseline industry intelligence (N3 Layer)
Bookings & Self-Improvement
For clinics, restaurants, academies, and businesses requiring live appointment scheduling and continuous optimization.
- ✓ Up to 5 concurrent calls
- ✓ Booking management (Google Cal / Outlook / Calendly)
- ✓ Continuous friction and scheduling optimization
- ✓ Automated SMS/Email confirmations
CRM & 5 Frameworks
For real estate agencies, dealerships, and sales teams requiring real-time CRM syncing and advanced sales analysis.
- ✓ Up to 10 concurrent calls
- ✓ CRM Integration (HubSpot, Salesforce, InmoPC)
- ✓ Sales methodology (SPIN, Cialdini, etc.)
- ✓ Full continuous analysis pipeline
- ✓ Semantic search for extensive catalogs
Cluster & High Volume
For large developers, enterprises, and corporations requiring massive volume on dedicated infrastructure.
- ✓ 20+ dedicated simultaneous calls
- ✓ Dedicated isolated infrastructure
- ✓ Custom DPA & 99.9% SLA
- ✓ Custom ERP integrations & workflows
Answers regarding the system, methodology, and guarantees
Common questions about operations, continuous self-improvement, and service security:
The system analyzes interactions in the background to identify friction points, recurring questions, and dialogue optimization opportunities. Based on this analysis, our engineering team methodically refines prompts and conversational flows within strict guardrails. Every adjustment creates an immutable version log, enabling transparent auditing and quick rollbacks when needed.
On advanced plans (Pro and Enterprise), the agent structures conversations using consultative sales principles: diagnosing real needs before proposing solutions, backing arguments with verified catalog facts, and naturally qualifying budget without aggressive pressure or friction-inducing tactics.
Yes. Using semantic vector search systems (available on Pro and Enterprise Plans), the assistant queries dynamic databases with ultra-low latency during live calls, locating and recommending specific listings based on price range, location, or requested features, rather than relying on static text limits.
Onboarding is clean and seamless via call forwarding from your existing PBX or by assigning a dedicated direct phone number. Qualified lead data and structured call summaries are automatically delivered to your email, shared spreadsheets, or directly into your CRM (such as HubSpot, Salesforce, or InmoPC) depending on your plan.
The agent introduces itself as an artificial intelligence assistant during the initial greeting where applicable under Regulation (EU) 2024/1689 (EU AI Act, Art. 50). When a legal obligation to provide personalized human assistance applies (such as under Law 10/2025 on Customer Service), the system features a configured mechanism that detects human escalation requests, transferring the call to the designated line or logging the request for priority callback.
As with any advanced AI system based on probabilistic Large Language Models (LLMs), there is a technical possibility of minor inaccuracies or unintended interpretations (known as hallucinations). To mitigate this risk, the system operates under a RAG (Retrieval-Augmented Generation) architecture and deterministic technical guardrails designed to constrain answers strictly to your verified documentation and pricing. Furthermore, the agent functions strictly as an informational and qualification assistant; it does not possess legal capacity to enter into binding contracts or commitments, requiring all definitive terms to be ratified in writing by your human team.
For us, your privacy and business trust are paramount. The architecture is engineered to provide full transparency and control over your information:
• No audio recordings: By default, calls are not stored as audio files. Voice is processed in real time solely to generate transcription and commercial summaries.
• Your data belongs to your company: Transcripts, executive summaries, and captured contact details are delivered directly to your team (via email, spreadsheet, or CRM), with your company retaining exclusive ownership.
• Client isolation: Data is segregated per business (via dedicated repositories on base plans and PostgreSQL databases with tenant isolation on advanced tiers), preventing cross-tenant access.
• Aggregated industry intelligence: System-wide improvement patterns are processed through a de-identification and aggregation protocol (N3, under GDPR Recital 26), without retaining personal data or company identifiers.