Managed Service Plans

Choose the telephony capacity your business needs

Four managed service plans for 24/7 inbound calls, lead capture, privacy by design, and internal technical governance. No lock-in and guaranteed spend control.

Basic Plan

For small practices, professional offices, and SMEs looking to capture after-hours sales calls and qualify leads before responding.

Includes 1,000 minutes / month
ConcurrencyUp to 2 calls
499 €
/ month (excl. VAT)
Service Structure
Subscription€499/month (excl. VAT)
Setup€2,500 one-off (excl. VAT)
  • Up to 2 concurrent calls in parallel
  • Safety duration limit of up to 10 min / call
  • Native multilingual support (+30 languages)
  • AI disclosure notice and configurable human transfer mechanism
  • Real-time lead logging via Email and Google Sheets
  • Structured business knowledge base
  • Core industry intelligence (Layer N3)
See detailed comparison ↓
Growth Plan

For clinics, restaurants, academies, and companies that need real-time appointment scheduling and continuous call optimization.

Includes 2,000 minutes / month
ConcurrencyUp to 5 calls
799 €
/ month (excl. VAT)
Service Structure
Subscription€799/month (excl. VAT)
Setup€4,750 one-off (excl. VAT)
  • Up to 5 concurrent calls in parallel
  • Real-time appointment & booking management
  • Direct calendar sync (Google Calendar, Outlook, or Calendly)
  • Continuous conversational friction auditing
  • Automated confirmation delivery via Email and SMS
  • Concurrent line expansion available (+€29/line/month)
See detailed comparison ↓
Enterprise Plan

For large international developers, hotel chains, and corporations requiring massive volume, private clusters, and custom engineering.

Custom volume & minutes
Concurrency20+ dedicated
Custom
/ based on operations
Service Structure
SubscriptionTailored minute pool
SetupScoped technical quote
  • 20+ dedicated concurrent calls for your enterprise
  • Deployment on private clusters & dedicated servers (high availability)
  • Unlimited catalog capacity & massive semantic indexing
  • Proprietary ERP integrations & complex multi-department flows
  • Tailored DPA agreement & corporate audit protocols
  • Service Level Agreement (99.9% SLA) & dedicated account manager
See detailed comparison ↓
Transparency & Commercial Terms

Clear billing mechanics, zero risk, and guaranteed spend control

Structured into two independent contractual phases: a one-off implementation setup and a monthly recurring SaaS subscription.

Phase 1 · One-Off Setup

50% at signing & 50% in Sandbox

Engineering setup is split into two milestones: 50% via bank transfer upon quote approval and 50% upon delivery of the Sandbox test environment, prior to live production.

Full validation before going live
Phase 2 · SaaS Subscription

Stripe Billing with no lock-in

Production goes live once the payment method is registered in Stripe Billing. Monthly fees are billed in advance between days 1 and 5 of each calendar month via card or SEPA direct debit.

Cancel anytime with 7 calendar days' notice
Control · Minute Overage

0.35 €/min with Spend Cap

Additional minutes beyond the monthly pool are billed at €0.35/min + VAT. Overage charges are capped at twice the base monthly fee by default, unless authorized in writing.

If the limit is reached, new sessions pause until the next billing cycle or authorized expansion
Operational Calculator

Estimate the right scale for your business

Adjust the sliders according to your estimated monthly inbound call volume:

ESTIMATED MONTHLY CALLS: 500 calls
AVERAGE CALL DURATION: 3.0 minutes

* Based on average telephony interaction data across real estate, hospitality, legal, and healthcare sectors.

RECOMMENDED PLAN:
Growth Plan

Recommended for your volume: includes 2,000 min/month, live booking management, and continuous self-improvement.

MINUTES / MONTH
1,500 min
HOURS SAVED
25 hours
Full Comparison

Technical and functional breakdown by plan

Compare capabilities, integrations, and analysis levels included across each service tier:

Capability & Service Basic Plan Growth Plan Pro Plan Enterprise Plan
1. Telephony Capacity
Monthly minutes included 1,000 min 2,000 min 3,000 min Custom (5,000+)
Concurrent calls (Concurrency) Up to 2 Up to 5 Up to 10 20+ dedicated
Additional concurrent line expansion +€29/line/mo (excl. VAT) +€29/line/mo (excl. VAT) +€29/line/mo (excl. VAT) Custom
Availability & SLA 24/7 continuous 24/7 continuous 24/7 (99.5% SLA) 24/7 (99.9% SLA)
Native supported languages Multilingual (+30) Multilingual (+30) Multilingual (+30) Global Multilingual (+70)
Extra minute rate (overage) €0.35/min (excl. VAT) €0.35/min (excl. VAT) €0.35/min (excl. VAT) €0.35/min (excl. VAT)
Maximum duration per call 10 min 10 min 10 min Customizable
2. Investment Structure (B2B SaaS)
Implementation setup (one-off) €2,500 (excl. VAT) €4,750 (excl. VAT) €7,250 (excl. VAT) Custom
Monthly SaaS subscription €499/mo (excl. VAT) €799/mo (excl. VAT) €1,499/mo (excl. VAT) Custom
Billing mechanics 50/50 Setup + Monthly Stripe 50/50 Setup + Monthly Stripe 50/50 Setup + Monthly Stripe Enterprise Quote + Monthly Stripe
3. Integrations & Schedule Management
Lead notifications (Email / Sheets) ✓ Included ✓ Included ✓ Included ✓ Included
Real-time appointment & booking management ✓ Google Calendar / Outlook / Calendly ✓ Live calendar / SMS ✓ Custom ERP / System
Direct CRM integration ✓ HubSpot, Salesforce, InmoPC ✓ Custom CRM / ERP
Transfer to human agent ✓ Unblocked ✓ Unblocked ✓ Unblocked ✓ Unblocked
4. Intelligence & Commercial Methodology
Automatic PII de-identification (Tier 1) ✓ Automatic ✓ Automatic ✓ Automatic ✓ Automatic
Core industry intelligence (Layer N3 — aggregation) ✓ Included ✓ Included ✓ Included ✓ Included
Continuous friction & scheduling optimization ✓ Continuous detection ✓ Continuous detection ✓ Custom
Sales Psychology Engine (SPIN, Cialdini, Sandler...) ✓ Advanced Multi-Agent Pipeline ✓ Customized
Technical supervision & version governance Internal Internal ✓ Continuous supervision ✓ Dedicated account manager
5. Security & Compliance
Audio recording disabled by default ✓ Yes ✓ Yes ✓ Yes ✓ Yes
Data isolation & storage Private repository (Google Sheets / Email) Private repository (Sheets / Calendar / Email) ✓ Isolated storage (PostgreSQL RLS) ✓ Dedicated servers and instances
Advanced semantic search (broad catalogs) ✓ Included (pgvector) ✓ Unlimited capacity
Signed DPA & GDPR agreement Standard Standard Standard ✓ Custom tailored DPA
Pricing & Service FAQ

Everything you need to know before getting started

Clear, transparent answers to frequent questions regarding terms, billing, and deployment:

There is no lock-in. The monthly subscription renews month-to-month and you can request a plan upgrade, downgrade, or cancellation with a minimum of 7 calendar days' notice prior to your next billing cycle, easily managed from your dashboard or via email.

To ensure no sales call goes unanswered, additional minutes are billed at €0.35/min (+ VAT). To safeguard your budget, the system comes by default with a monthly spend limit (Spend Cap) preventing unexpected costs. If the cap is reached, new sessions pause until you explicitly authorize an increase in funds or a new cycle begins.

Upon proposal acceptance, our team starts prompt engineering and knowledge base training (first 50% setup milestone). Before opening lines in live production, we deliver access to a secure test environment (Sandbox) with 30 included minutes so your team can verify conversational accuracy. Once validated, setup is finalized and live telephony lines are activated.

All plans benefit from an optimized knowledge base trained on industry trends and patterns (Layer N3 — de-identification and aggregation). The Growth Plan adds continuous friction detection for appointment workflows. Pro and Enterprise Plans incorporate our complete multi-agent conversational audit pipeline with sales psychology frameworks (SPIN, Cialdini, Sandler...) to refine sales objections and sync directly with your CRM in real time.

Yes. In Pro and Enterprise plans, the agent leverages vector database semantic search (pgvector) to query and recommend specific options within milliseconds during live calls, matching caller budget and preferences. In Basic and Growth plans, the assistant acts as a general qualifier and informational filter based on authorized business data.

Where applicable by regulation or business workflow, the agent discloses its AI nature in the initial greeting (pursuant to Art. 50 of EU Regulation 2024/1689) and features a configured fallback mechanism that recognizes human assistance requests, transferring the call immediately to your designated company line or logging a priority callback request.

Persistent audio recording is disabled by default. Voice audio is processed in real time to generate transcriptions and structured summaries, without retaining long-term audio recordings. All captured lead data (executive summary, contact details, structured notes) belongs exclusively to your company as the data controller. Data is processed in isolated repositories. We operate via enterprise API connections and specialized cloud providers; processed data is used solely to deliver the contracted services under rigorous data processing terms.

You can send regular catalog, schedule, or pricing updates anytime, and our team will sync the knowledge base within 24 business hours. Furthermore, our team maintains an auditable version control log to guarantee that the agent's behavior remains strictly aligned with your corporate guidelines.

Deployment

Deploy your company's AI voice assistant

We configure your phone system with your customer service protocols and knowledge base, validated with you in a secure Sandbox environment prior to production rollout.

Listen to voice simulator
HUMAN TEAM · DIRECT SUPPORT +34 641 06 89 87

Speak directly with our team to resolve operational questions or request a tailored proposal.

✉️ Email: hola@voiz.es
VOICE ASSISTANT · ELENA (24/7 AI) +34 91 993 21 20

Elena is our official voice assistant: she handles calls, explains our plans, and qualifies your inquiry in real time.

📞 Official 24/7 automated support line